New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.
At New Home Co we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life.
Check out NWHM's 2023 Corporate Sustainability Report
Position Job Title: Neighborhood Sales Manager
FLSA Status: Hourly Non-Exempt
Position Summary
Assume ultimate responsibility for meeting or exceeding sales and closing quotas on a monthly basis within specified profit margins.
Job Duties:
Specific Job Duties
The Critical Path to Sales:
- Immediately greet or acknowledge all visitors who enter the model with enthusiasm and establish rapport with them.
- Ask open-ended, indirect questions which draw out the customers' wants and needs.
- Perform model demonstrations, highlighting how the various features of our homes meet the customers’ wants and needs.
- Complete all contract and related paperwork in an organized, expeditious manner and obtain approval as necessary.
- At the appropriate time, obtain all information necessary to thoroughly complete registration cards.
Prospect Follow-Up:
- Maintain a system for organizing prospect registration cards according to appropriate categories to insure timely follow-up using the established computer system.
- If a contract is not written during the initial visit, before prospects leave ask for an appointment for them to return to the sales center.
- Communicate with prospects by utilizing a combination of telephone contacts and written correspondence.
- Constantly follow-up with prospects using the sales tools provided by the company to increase sales volume.
Realtor Relations:
- Maintain documentation of all realtor traffic.
- Perform the required number of realtor visits each week and submit a monthly Realtor Activity Report detailing all realtor contacts.
- Plan the required number of realtor functions in your community each month.
- Maintain active contact with realtors by providing them with up-to-date inventory information.
Self-Prospecting:
- Review and follow-up on all old prospect cards on a regular basis.
- Seek referral leads from present and closed customers and follow-up on all information.
- Follow-up on all company-generated leads as well as the results of advertising and marketing efforts.
Servicing the Sale:
- Ensure customer expectations have been properly set regarding all activities from contract signing to closing.
- Assist customers in the option selection process.
- Promptly and accurately complete all subsequent change orders for customer requests, changes and additions according to the established guidelines.
- Set appointments for new home orientations and walk-through within established time frames.
- Monitor and collect any additional deposits or earnest monies due.
- Handle and address homeowner concerns during the construction process as courteously and promptly as possible.
- Monitor the loan approval and escrow processes (if applicable) and maintain required lender capture rates.
- Monitor the status of contingencies on a weekly basis and submit the Contingency Form to management as required.
- Regularly visit the construction site to check progress and insure installed items are consistent with selection information.
- Maintain regular contact with customers during the construction process using the TLC process to update them on the status of their home.
- Take the initiative to ask for referrals throughout the sales process.
Competitive Shopping:
- Maintain a constant awareness of your competition and their strengths, weaknesses and any special promotions they may be offering.
- Maintain a Competition Notebook noting the pricing, floor plans and features of your competitors and be prepared to use this information to overcome objections.
- Submit Competition Reports to management on a monthly basis.
- Maintain and submit to management a quarterly Lost Prospects Report documenting all sales which were lost to a competitor and the reason for each customer's decision.
Model/Sales Center and Community Management:
- Drive the community each morning before arriving at the sales center to check signage, flags, landscaping and overall community appearance.
- Maintain up-to-date knowledge of all finished and available market homes.
- Perform all model/sales center opening and closing duties as required.
- Maintain the order and cleanliness of the model/sales center throughout the day by performing the periodic walk-through.
- Obtain assistance from other team members or professionals as necessary in handling model or market home maintenance issues.
- Maintain an updated, accurate and neat filing system in accordance with established guidelines.
- Maintain an adequate and ready-to-use supply of all brochure items and reorder additional materials well in advance.
- Perform walk-through of finished market homes and accept them from construction.
- Ensure the model/sales center is open and staffed during all established hours of operation.
- Perform all administrative duties associated with maintaining the sales center (i.e. answer telephones, prepare correspondence, file information, write receipts, etc.)
Reporting:
- Prepare and submit the following reports on a weekly basis:
- Sales and Closing Report
- Traffic Report
- Registration Slips
- Status Report and Weekly Construction Meeting Report (if applicable)
- Contingency Form
- Prepare and submit the following reports on a monthly basis:
- Monthly Buyer Profile Summary
- Monthly Traffic Profile Summary
- Broker Activity Report (if applicable)
- Competition Report
- Lost Prospect Report
Personal Professional Standards:
- Constantly project an image of professionalism through your actions, demeanor and appearance, modeling our vision, values and operating principles.
- Act with integrity and honesty in your dealings with prospects, homeowners and fellow employees.
- Initiate opportunities to continually enhance your sales skills and knowledge.
- Strive to achieve high levels of teamwork, cooperation and open communication with all other departments in the company.
- Actively participate in Growth Reviews and establish goals for personal improvement.
Managerial Responsibility
Does this position supervise other employees? No
Position Qualifications
Education
- High school diploma with a college degree preferred.
Credentials/Certifications
- Valid Real Estate License
Experience
- 3-5 years experience in sales strongly preferred.
- New home sales experience strongly preferred
Skills
- Apply now
