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Neighborhood Sales Manager - PHX

New Home Co.

  • Arizona, Phoenix-Mesa
  • Permanent
  • $150,000 to $200,000 per year (base salary of $24.04 an hour plus commission)

New Home Co. is a new generation homebuilder focused on the design, construction and sale of innovative and consumer-driven homes in major metropolitan areas in Arizona, California, Colorado, Oregon, Texas, and Washington. NEW HOME was named 2019 Builder of the Year by Professional Builder and is a multi-year recipient of "The Eliant" for Best Overall Customer Experience in the multi-divisional builder segment.

At New Home Co we believe that PEOPLE matter. The strength of our homes is built upon a foundation of focused, energized, visionary and dedicated team members. Our goal is to provide a workplace that supports you in doing the best work of your life. 

Check out NWHM's 2023 Corporate Sustainability Report 

Position Job Title: Neighborhood Sales Manager

FLSA Status: Hourly Non-Exempt

Position Summary

Assume ultimate responsibility for meeting or exceeding sales and closing quotas on a monthly basis within specified profit margins.         

Job Duties:

Specific Job Duties

The Critical Path to Sales:

  • Immediately greet or acknowledge all visitors who enter the model with enthusiasm and establish rapport with them.
  • Ask open-ended, indirect questions which draw out the customers' wants and needs.
  • Perform model demonstrations, highlighting how the various features of our homes meet the customers’ wants and needs.
  • Complete all contract and related paperwork in an organized, expeditious manner and obtain approval as necessary.
  • At the appropriate time, obtain all information necessary to thoroughly complete registration cards.

Prospect Follow-Up:

  • Maintain a system for organizing prospect registration cards according to appropriate categories to insure timely follow-up using the established computer system.
  • If a contract is not written during the initial visit, before prospects leave ask for an appointment for them to return to the sales center.
  • Communicate with prospects by utilizing a combination of telephone contacts and written correspondence.
  • Constantly follow-up with prospects using the sales tools provided by the company to increase sales volume.

Realtor Relations:

  • Maintain documentation of all realtor traffic.
  • Perform the required number of realtor visits each week and submit a monthly Realtor Activity Report detailing all realtor contacts.
  • Plan the required number of realtor functions in your community each month.
  • Maintain active contact with realtors by providing them with up-to-date inventory information.


  • Review and follow-up on all old prospect cards on a regular basis.
  • Seek referral leads from present and closed customers and follow-up on all information.
  • Follow-up on all company-generated leads as well as the results of advertising and marketing efforts.

Servicing the Sale:

  • Ensure customer expectations have been properly set regarding all activities from contract signing to closing.
  • Assist customers in the option selection process.
  • Promptly and accurately complete all subsequent change orders for customer requests, changes and additions according to the established guidelines.
  • Set appointments for new home orientations and walk-through within established time frames.
  • Monitor and collect any additional deposits or earnest monies due.
  • Handle and address homeowner concerns during the construction process    as courteously and promptly as possible.
  • Monitor the loan approval and escrow processes (if applicable) and maintain required lender capture rates.
  • Monitor the status of contingencies on a weekly basis and submit the Contingency Form to management as required.
  • Regularly visit the construction site to check progress and insure installed items are consistent with selection information.
  • Maintain regular contact with customers during the construction process using the TLC process to update them on the status of their home.
  • Take the initiative to ask for referrals throughout the sales process.

Competitive Shopping:

  • Maintain a constant awareness of your competition and their strengths, weaknesses and any special promotions they may be offering.
  • Maintain a Competition Notebook noting the pricing, floor plans and features of your competitors and be prepared to use this information to overcome objections.
  • Submit Competition Reports to management on a monthly basis.
  • Maintain and submit to management a quarterly Lost Prospects Report documenting all sales which were lost to a competitor and the reason for each customer's decision.

Model/Sales Center and Community Management:

  • Drive the community each morning before arriving at the sales center to check signage, flags, landscaping and overall community appearance.
  • Maintain up-to-date knowledge of all finished and available market homes.
  • Perform all model/sales center opening and closing duties as required.
  • Maintain the order and cleanliness of the model/sales center throughout the day by performing the periodic walk-through.                     
  • Obtain assistance from other team members or professionals as necessary in handling model or market home maintenance issues.
  • Maintain an updated, accurate and neat filing system in accordance with established guidelines.
  • Maintain an adequate and ready-to-use supply of all brochure items and reorder additional materials well in advance.
  • Perform walk-through of finished market homes and accept them from construction.
  • Ensure the model/sales center is open and staffed during all established hours of operation.
  • Perform all administrative duties associated with maintaining the sales center   (i.e.  answer telephones, prepare correspondence, file information, write receipts,   etc.)       


  • Prepare and submit the following reports on a weekly basis:
    • Sales and Closing Report
    • Traffic Report
    • Registration Slips
    • Status Report and Weekly Construction Meeting Report  (if applicable)
    • Contingency Form
  • Prepare and submit the following reports on a monthly basis:
    • Monthly Buyer Profile Summary
    • Monthly Traffic Profile Summary
    • Broker Activity Report  (if applicable)
    • Competition Report
    • Lost Prospect Report       

Personal Professional Standards:

  • Constantly project an image of professionalism through your actions, demeanor   and appearance, modeling our vision, values and operating principles.
  • Act with integrity and honesty in your dealings with prospects, homeowners and   fellow employees.
  • Initiate opportunities to continually enhance your sales skills and knowledge.
  • Strive to achieve high levels of teamwork, cooperation and open communication with all other departments in the company.
  • Actively participate in Growth Reviews and establish goals for personal improvement.

Managerial Responsibility

Does this position supervise other employees?  No          

Position Qualifications


  •  High school diploma with a college degree preferred.


  • Valid Real Estate License  


  • 3-5 years experience in sales strongly preferred.
  • New home sales experience strongly preferred


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